Qualithoughts by: Gelle Reyes, Talent Acquisition Lead, Q2 HR Solutions

Business Process Outsourcing (BPO) and shared services companies are one of the most demanding industries out there when it comes to outsourcing manpower. Most of the BPO’s in the Philippines hold volume recruitment to fill a certain position. And what better way to source out candidates than by utilising the power of the Internet?

It’s been notices recently that the use of cost-effective social media platforms such as Facebook, Instagram, and LinkedIn websites are effective tools which recruiters use to garner candidates for a certain position. Not only will this benefit the company’s budget, but this will also give them the power to have more visibility for their advertisements since individuals nowadays are more in-depth when it comes to using these websites. In fact, 80% of the roles for BPO companies are being sourced using these channels. It’s also an effective communication device that candidates and recruiters use to follow up their applications.

Other websites such as Kalibrr are also being utilised by companies to set certain standards for their advertisements. Since Kalibrr is a start-up company, it still has its way to go when it comes to improving their systems. But the reason why recruiters use their website is because the details can be as transparent as they want it to be. Companies can also post the range of expected salary for a certain position before they post the advertisements. Candidates nowadays would very much appreciate if they are aware of the amount that they will be earning with a certain company as they have been conscious about their day to day budget ranging from their travel and household expenses. As a recruiter, this would also help you build a network of individuals who are interested in the position.

Furthermore, it’s also been noted that there has been an increase in the demand of call center agents who are bilingual. And to compensate for this certain skill, companies are even willing to pay double than what an applicant is currently earning would they be able to fit to their qualifications. Purposely, businesses have been expressing their need for bilingual agents in the company so that they can cater to more customers who have a certain language preference in relation to that of customer service.

BPO is a diverse industry wherein the needs of each business vary on the certain type of service that they provide to their customers. And as long as these businesses keep growing, their need for reliable manpower is consistent. To be able to keep in tune with the times is important for them to stay on top of their game.

Source: http://www.interactioneurope.com/blog/bid/71122/BPO-Service-Trends-in-call-center-recruitment-and-staffing

A recruitment professional with more than 9 solid years of experience in both talent acquisition and strategic sourcing, Gelle Reyes has effortlessly collaborated with multiple clients across all industries including FMCG, Oil and Gas, Transportation and Logistics and clients in BPO & Shared Services setups. Her wide network of talents for middle management to Executive roles has been meticulously garnered.

Message Gelle at Mae.Reyes@Q2HRS.com to talk about your company’s HR & recruitment needs. #ChangingLives #Q2HRS